DirecTV
Extra Year Added Without Consent After Upgrading to a DVR

I signed with Direct TV for a year because of their HD promotion. However, when I upgraded with a DVR, they added on another year of obligated payments without my consent or knowledge. Read the contract carefully, because the sales staff is not honest.

When I realized what happened, I called Direct TV. I was asked to call several different numbers by different customer service agents before someone could help me. After reaching a person who would talk to me, I was told "sorry but we can't help you."

I have had very poor service with Direct TV. Sometimes it is difficult to get ahold of a person. When I've accepted a promotion Direct TV has offered, I've experienced problems working out my bill when the promotion is over. It usually takes several phone calls with long wait times to reverse charges. I am often given incorrect information from a well-meaning customer service agent, which also leads to more phone calls.

I am disappointed that Direct TV has poor customer service for existing customers and does not try to improve relationships with customers.

Company: DirecTV
Country: USA

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