ATT U-verse
Uverse installed on the wrong phone line and long phone waits

We had two phone lines in the house. The one that landed in my home office had DSL. I wanted to close the phone line and keep the DSL and was told that I had to switch to Uverse. I accepted. To my great surprise, the Uverse was switched to the other house phone line.

I tried to get the matter fixed but their dole customer interface is a toll free line with unacceptable wait times.

To make me a happy customer, ATT should switch the Uverse service to my old phone line at no cost to me.

Otherwise, I will have to switch ISPs.

Company: ATT U-verse
Country: USA

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