Comcast Xfinity
Getting Internet as advertised

I got a special in the mail for $19.99/month for 12 month and then #34.99 for the next 12 month. A great deal I couldn't pass up. I have to add, I need a static IP address. I called the number on the flier and they sold me the package including the static IP address. The clerk had to ask her supervisor if the static IP was available as part of the package. The installation folks showed up 3 days later on Saturday and connected everything. All this went smooth, except they couldn't find how do do the settings on my box (it's not a windows system). They chocked a little when I told them I ordered a static IP address and told me to call customer service since they don't do this. Customer service referred my to the commercial CS for static IP address and when I called them they told me my account was inactive (BTW the commercial CS is closed on weekends). I went back and called the number on the flier again and they re-created the account, told me to call customer service before the installation folks would show up (as everything was already installed). They again were very nice and re-confirmed the static IP address is available with this promotion ($19.99/month). Again I was referred to the Commercial CS for providing the IP address and a few other numbers needed. They in turn told me they can provide a static IP address with a commercial account only, total about $70/month. It seems the different department don't know of each other's services

Company: Comcast Xfinity
Country: USA

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