Toshiba
Customer service

I purcashed a Tosiba LCD 55 inch on March 16th, Within 20 days the Tv would not turn on. I notified Best Buy since it was less than 30 days and was offered an exchange for a new one. However it would be a week before I can receive it cause it would have to be ordered. A week later it was delivered and set up tested, about 4-5 hours later the picture was lost and all I had was sound. I called Best Buy and was told to contact their Geek sqaud. The Rep. Told me that they woul have to make an appointment to send a repair tect to my house. I felt that I did not want a Tv New that had to be repaired. So I returned it to the store for a refund inorder to purcase an other Tv from some one else. When I arrived at the store and was proccessing the refund an other female employee at customer service made a comment " there proberly nothing wrong with it, we will just place it back on the floor". This told me that she was calling me a lier. I will never do business with Best Buy again nor will I ever purchase a Toshiba product again.

Company: Toshiba
Country: USA
State: Georgia
City: Columbus

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