Toshiba America Inc
Toshiba 62HM15A 62" TV - Toshiba 62HM15A 62" TV

My 62" DPL TV was purchase as a gift 23 months ago. I watch the Television approximately six hours a week. The Lamp failed, and the store told me there was a recall on the Lamp.
I register my product, but never received any notification that my product was recall or there was a class action law suite about my product Lamp. I am very disappointed as a consumer of several toshiba equipment in my home from 3 Laptops, Television, and DVD Player. My Toshiba Television 62HM15A did not even last a 1000 hours before the display went blank. The customer service personnel are very impatient and seems to want to rush you off the phone. I told two female customer service personnel I wanted to ask a question, and they told me to wait, next thing I notice the call was transferred to another agent and I never got a chance to ask my question. One Customer service personnel who transferred a call that took about 11 minutes came back and told me the other agent hung up on her so she was going to call back again and talk to a manager. I cant believe even how difficult it is to find this page to write this complaint. Very disappointed and yet no solution or resolve to my reason for calling customer service..

Company: Toshiba America Inc
Country: USA

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