DirecTV
Installer Clueless, No Audio and Contract Not Waived

Directv was installed 2/28. The installer was clueless and said he has no idea how surround sound is connected. He tells me I have to use two controllers, one for turning off and on the tv and the second one for turning off and on the Directv box. At the same time I can't increase or decrease my volume on the Directv controller with out moving the toggle switch from Directv to AV2, change the volume then moving the switch back to Directv to change the channel. Three times in one day we turned off the TV and when we turned it back on there was no audio. We had to reboot the system to get the audio back. Everytime I called all I was told was "I am sorry" then either transferred to someone else or disconnected. Finally I got the name of the President, Michael White (303) 712-4600 located at POB 6550 Greenwood Village, CO 80155 (must be cramped in that POB). I didn't get to talk to Mr. White (of course) but did speak to Mike ID#U143. He was "very sorry" but would not let me out of our contract and for me to receive the services I requested in the first place I would need to pay an additional $200 for the two HD DVRs that I would need for the whole house package. I refused!!! He kept reminding me that these are discounted (original $199 now $99) WELL THANK YOU but NO WAY!!!

There is so much more that is wrong with the service.

I am exhausted and all my anger got me no where. I am stuck with crappy service and "I am sorry" mode til my contract is up.

Company: DirecTV
Country: USA
State: Ohio
City: Gahanna

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