Comcast
Horrible Customer Service

Comcast is horrible...!!! I asked to transfer my service at the end of january... They told me that it would be Feb the 8th 2011 from 8-11am they would be here at the apartment. They never came. I called them to see what happened and they (customer service) told me that they called and we didnt answer. Well come to find out they called the phone number that they were coming to install. ANGRY! But Im still chillen. So they gave me an appointment for the 10th. And that day came. The lazy man came and said that the box needed to be rewired and to call the apartment complex we needed a letter of permission to rewire the box. If they cant do anything then call Comcast back and he left. We talk to the manager and she said that the box belong to Comcast and they had to rewire it. I called them back and told them what they manager said and the rudest of rudest lady said that we needed a letter again. I repeated my self and told her what the manager. I told her that I wanted to speak with a supervisor and she told me they were only going to tell me the same thing that she said and I told her I still wanted to speak to one. She put me on hold for real time 10 minutes. I called back and spoke to a man. He then explained that we needed a letter from the apartment complex given permission to come into the apartment. It was now after 5pm and I still have no cable. He then told me that the earliest appointment would be Monday the 14th of Feb 8-11am. I said ok. Well, we waited and waited. I called them yesterday and they told me that my appointment was for the 21th. Now I still dont have cable. I called they 5 times yesterday and I was hung up on twice and lied to five times. I finaly spoke with someone who claimed to be a Supervisor and he did nothing also. His name was James. All he did was the same thing that everyone else said. Then he said that all he could do was give me an earlier appointment whick will be on the 18th on Feb. Still no cable and all those horrible coustomer service reps are still employed...

Company: Comcast
Country: USA
State: Texas
City: Dayton

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