Netflix
Price Hike, Late New Releases and Wrong DVDs Shipped

Netflix has lost all interest in customer service. They are increasing their rental rates for monthly service (for me, $3.00 per month) at the same time they are unable to acquire new releases on their release dates. For example, Inception was available for sale on December 7th and available for rental from Blockbuster the same day. Netflix will not rent it until January 4th.

Yesterday, December 20, I noticed that they were shipping me 3 DVDs that were far down in my queue. The DVDs I wanted which were numbers 1,2, 3, were not. I spoke with a customer service representative named Ebony who apologized and stated she would have those three DVDs shipped to me on Tuesday, the 21st. They are not being shipped. When I called to ask why, I was told that they were on wait lists and would ship as soon as possible. The representative I spoke with today wanted to know Ebony's full name which seems to be some kind of excuse. Keith K Johnson, the rep I spoke with today, seemed to think it amusing that I would be angry about not getting what I expected.

I have rented from Netflix for over 6 years and this is a continuation of bad experiences with them over the past 2 years. I could rent from Blockbuster, but they don't carry the indie and foreign films I like.

Company: Netflix
Country: USA

  <     >