DirecTV
Poorly Installed Dish and $480 Early Cancellation Liability

I ordered my services on the 3rd of June (less than a week ago). Three days later signal is lost and the technician can only come a week later! The signal lost is because the way the dish was installed. I wish I could upload pictures of it.
It could be funny, if it wouldn't be so sad. I am in Florida and on the 20th floor... The dish is attached by few synthetic strings... I wonder, with our famous weather: how strong of the winds this kind of installation can take? Is there any codes for them?
Now, I am wasting my time calling them every day with no resolution. The regular script reading takes place each time:
"WE apologies for what happening... I understand it's a bad situation... but the technician is not coming..."
When I placed an order, tech came in next day! And now when they have me liable for $480.00 for early cancellation, the tech can only come in a week!
About liabilities: no one told me upfront about any 24 months and $ 480.00 it. When tech was leaving my home after tying the dish with ropes to the unattached tripod, I asked him if I need to sign anything. He said "no". Now they saying this is a valid contract and I will pay $ 480.00.
I only had it working for 3 days!

Company: DirecTV
Country: USA

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