Dish Network
Billed for unrequested show and technician sent to wrong address

Moved to Florida - August. A month or so later received a bill for a show we supposedly requested and were charged for. Called immediately and the company said could do nothing because it was done via the remote. I complained-nothing.

Moved back to Vermont 10/9 due to wife's health. Waited hours for a serviceman and we kept calling and they assured us someone was coming-then after talking to 3 customer service people we were told he has at our house for a while and no one was home-landlord and us were home. Finally I asked what address they went too-DUH!!! They sent the person to our old Florida address. Set up another visit at the correct address.

Two bills ;later-again a movie or pay per view show charge, Called again and this time they were goin. Going to credit us. Waited for new bill to come however house burnt to the ground 11/28. Called them from temporary residence 11/30 and we asked them to cancel since we had no home. Told couldn't do it had to keep charging $14 per month because we hadn't paid the bill. Could not believe this. Called today to pay bill once a check was deposited to my account and their Customer Service Person named Heather told me after I paid the bill that they had to have a serviceperson come out to the home to pick up stuff. Told her 3 times no house-burnt to ground. She then proceeds to give me times for appointments when the serviceperson would be there. I finally hung up. Pretty ridiculous. Call back and spoke to a nicer person and he was relaying our problems along.

Company: Dish Network
Country: USA

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