DirectTV
Charged for movies not shown and long holds with managers

I am so sick of Directtv... Every time I try to order a movie, I get charged but the it's not shown that I purchased it on my email... Then I have to call and wait for anywhere from 20 minutes to an hour to get the matter resolved... Tonight was the WORST... After being on hold for 32 minutes, the manager finally got on but immediatly hung up on me... Call back, go through process... Wait for ANOTHER manager... An hour in abd ebd up being told that I was now getting transferred to a manager... Only it turns out that it wasn't a manager... It was a customer service agent who DID NOT SPEAK ENGLISH... He then transferred me back to the beginning... Unbelievable... We pay 150 to 250 every single month, and this is what I get in return... Shame on you Direct TV.

Company: DirectTV
Country: USA

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