DirecTV
Billed $980 for another customer's account, then $1,487 after repeated calls

In June of last year my partner and I moved into a Condominium Complex. They had a contract with DirecTV, and a basic lineup was included in the HOA dues. We are not allowed to have anything else for tv service other than broadcast, or the satellite service. We selected to upgrade to the Choice plus package and get a HDdvr receiver, all in total we are only supposed to be paying $20 dollars a month. So all was fine until September rolls around and we get a bill with a transfer balance of $980 we call them and give the name and address of our account and then give the social on the account. Nothing on the other bill matches our info. We started getting calls on the regular about how we owed them this balance.

About a month ago my partner has it out with them once again and he gets a representative to basically admit that the only info on the accounts that match is the name. My partner has a very common name. So on further investigation they apologize and they tell us it is taken care of once again.

About two weeks ago we got another bill and they sent a box for us to send our dvr box back in. We open the mail today and now the bill is $1,287 and we call once again to try and get this resolved and after 2 hours on the phone the bill then goes up to 1,487 dollars!!! Each time my partner calls in to try and get this resolved he spends 1- 2.5 hrs on the phone! (most of it on hold) When he does get someone on the line there is this major attitude on the other end of the phone and they are treating us like criminals!!! If we had a choice we would have cable, but no, we are stuck with DirecTV. Going to bring this up at the next HOA Board meeting... Hopefully we can get a contract with another provider!!!

Company: DirecTV
Country: USA
State: Texas
City: Dallas

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