Directv
$220 cancellation fee for contract I never saw after adding a DVR

I joined Direct Tv back in 2005 due to being unhappy with my cable company. Just last month I cancelled my service from them because it simply costs too much. Last year my roommate wanted a DVR. I reluctantly got her one. When I cancelled my service they told me that I had a contract. I have yet to see a copy of this contract that I signed. They state that all of this was available on their website. The thing was I never used their website to sign up for this additional service. The representative did not tell me a thing about any contract that has cancellation fees. I owed them $220 which I feel is very unfair since I never had a contract with the company to begin with. They will not refund it. I thought their service was good and did at one time recommend it to friends, but after this I cannot recommend them to anybody. I feel I was misled by the representative on the phone and sincerely regret the way I've been treated and for having to pay this fee during a time I cannot afford it!

Company: Directv
Country: USA

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