DirecTV
The company really needs to empower the agents and make their customer service more flexible

For 3 times I've been calling to remove service. The "program was upgrading" plus they had no use of documents. Three times to "update methods?" so when I eventually got through the broker informed me there is no method to back credit me. The containers were really eliminated by me about the 6th, but I just need credit in the 7th after I attempted to inform them. They'dnot have a demand and procedure once they got their "program" back. I discover the brokers to become automatic within their reactions. The organization truly must enable the brokers and create their customer support more versatile.

Company: DirecTV
Country: USA
Site: directv.com

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