Cox Communications - Arkansas
Extra Charges

I brought in a converter box to upgrade to a DVR converter box for a Standard Definition television. The old converter box has 2 in/out connections on the back for your television and your DVD player. I asked for a DVR converter box that would also hook up to my DVD player. She gave me the yellow, red, and white, cords and said this will work. When I hooked it back up, my cable did not work. I was on the phone with the cox technical support for almost 1 hour and he said that she gave me the wrong converter box. That there are 2 types. He scheduled a service person to come the next day with the correct converter box, free of charge. When he arrived, he did not come with any converter box. He said that he could use the yellow, red, and whiter cords and connect them to the front of my TV and that would fix my problem if I didn't mind watching the TV on Video 1 and the DVD play on video 2. I said that would be fine. When I received my bill I was charges $20.00 for the service call and $9.99 for the yellow, red, and white cable cords. When I spoke to billing, she said that I would need to bring in the set of yellow, red and white cords to have the $9.99 charge removed. I explained that if I did that, my cable wouldn't work. She said well, that's what you have to do. We always charge a $9.99 one time fee for the cords. I really do not like Cox Cable whatsoever. I feel as if they are monopolizing cable television and it is not right! We had switched to AT&T U Verse and loved it. However, when hockey season came around, they could not get a contract with Center Ice because Cox has that contract. Because my husband is a huge hockey fan, we reluctantly switched back to Cox for the Center Ice pakcage. If they can't get you one way, they will get you another. I think it is a shame!!!

Company: Cox Communications - Arkansas
Country: USA

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