Verizon
Fios Triple Play Billed Up to $511 Monthly Despite Regular Payments

I have been a Verizon phone customer for years with little to no problem and then... I was talked into ordering FIOS tripleplay - for 6 months I was overcharged, each time I paid a bill they would say I then owed outrageous amounts for the next month, as high as $511! Finally bill straightened out and down to 0 but again the outrageous bills, can't get through to billing by phone and when you do they tell me the bill is high because of my inconsistent payments! I've got to pay something so I do but if I pay what they say I owe then it is like I am acknowledging the charges. Anyway, I have paid about $800 for 6 months of service at 130/month, about right but I currently have an outstanding balance of $500!!! When you do get through to a live person they are rude and condescending and blame me for the high bill because of my inconsistent payment history! I have contacted a consumer advocacy agent and am awaiting a reply. Next is the Atty. General's office and the FTC. Do not order Fios!!

Company: Verizon
Country: USA

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