Direct TV
Illing

I recieved a promo call in aug or sept was told about all free movies and the NFL sunday ticket, Try it free till dec if i didnt like it i could cancel, we were getting this promo deal because we were good customers, I recieved my bill for oct and saw that i was charged 59.99 for the NFl sunday ticket, I called directtvand spoke with customer service they in turn told me there was nothing they could do about it that i could not cancel, I asked to speak with a supervisor who told me that i could not cancel and when i explained the conversation with him that took place, he told me that the conversation was recorded and that i agreeded to this and i told him to listen to the conversation and he said he didnt have access to it, I asked to speak with someone over him, and was told that no one else was there, I also told him that if he would listen to the recorded info that he would no i never agreed to this, he was very perturbed with us (my husband and i) and told us we had to pay period... I told him that i was canceling my directv subscription and was told i would still be billed for over $ 400.00 that had to be paid... I then asked who would i speak to other then him and he told me go on line and complain. I feel as though i was tricked into this for lack of a better word and got no customer satisfaction whatsoever Thank you... Darlene Marrone

Company: Direct TV
Country: USA
State: Arizona
City: Phenix
Site: directv.com

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