Directtv
Told to Pay $300 to Cancel After Receiver Replacement Dispute

I am writing because I am a very unhappy person right now. I called Direct TV to see about upgrading my service and found out that I was being charged for a receiver that had to be replaced because it was not working. The supervisor that I spoke to told me that it would be sent out to me this one time and that everything was free, but that was a lie. Then I asked for a copy of the phone conversation that I had with the supervisor, and they told me that not all phone calls are recorded. I said that was untrue, so why do they say that these calls are being recorded? Then I said that I am not happy with the service and that I want to cancel it. They told me that I have to pay $300 to cancel, and now I'm stuck with something that I do not want anymore. I don't think this is fair. I have never experienced anything like this, and I will tell everybody I know, and have them tell everybody they know, not to sign up with DIRECT TV.

I am now trying to find out if this is against the law, because I am ready to sue this company for false information about the conversation being recorded and for not letting me cancel my service, even though I have always paid my bill on time and sometimes early. If anybody has any information on this, I would appreciate it very much.

Company: Directtv
Country: USA
State: Illinois
City: Chicago
Address: P.o. box 6550 Greenwood Village

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