DISH Network
Wil not replace TV ater asking installers to cable through a surge protector during installation

On Monday July 14th, I had played the TV until after 11:00 at night and turned off without incident. At 11:45 power went off throughout our house and neighborhood. At roughly 12:30, power was restored. I turned the TV on the next morning – and the Power LED front panel light began blinking. I turned off and on multiple times, and used the Mitsubishi procedures of trying a system reset. TV still would not come on. I called our local TV repair to remove the TV to their facility for a service call. The repair engineer called me the next day to relate that the main module (DM assembly) was damaged and asked if we had experienced power outage or lightning. I related that we had experienced a power outage two nights previously. He related that the unit would have to be replaced as the DM assembly module was no longer available. The unit was purchased in 2001 for $3900 (we have receipt).

Knowing this I began the purchase of a replacement TV. When the installer arrived to begin installation, he related if there was a reason the Dish coaxial feeds did not go through the Panamax surge protector. I could not believe it. The Dish tech reps had lied to me! The TV unit was a 55†floor model that had not been moved since Dish installation – so no one had altered their work.

This experience has been a nightmare for my wife and me. We have lost a TV unit that cannot be replaced due to technology features (PIP is now limited due to digital signals, etc.).in addition we have the cost of a new TV that we would not have needed – if the installation engineers would have performed what the customer wanted!

It is not right to present customer service as Dish is doing. I have the signed repair order from our service TV firm stating the problem occurred due to the power outage and I also have the cost of the replacement TV – 2154.26.

Company: DISH Network
Country: USA

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