Direct TV
Poor Survice and Unethical Business Practices

For around a-7 month time period our Primary TV devices and HD aerial repeatedly smashed or didn't obtain support and also the methods restarted with no possible cause many times each day before devices quit functioning altogeather.

We experienced 3 devices during this period framework for that same cause.

After hrs possibly looking to get the help of their tech-support or looking to get them to comprehend the issues they ultimately changed each recipient over now frame.

After every event I named their customer support and particularly requested when my current agreement was planned to finish. Every time I had been recommended that it'd result in October. I needed to understand the day since following the next event we were likely to locate another supplier.

8 weeks before we'd another event that I increased towards the highest-level within the techsupport string.

They delivered one of the most highly-qualified specialist to deal with the issue. This is exactly what he informed us:

1. The machine mounted was completed thus within the many inexperienced method he'd actually observed in his period with Direct TV.

2. Every situation that people needed to obtain a alternative was like a primary consequence of the Aerial being fitted improperly.

3. The antenna wasn't seated.

4. The wires were free and improperly fitted.

5. The aerial might be transferred around simply by pressing it-which described why the smallest wind might trigger the aerial to maneuver and drop party.

6. Poor and incorrectly installed wire connections.

Recently I called Direct TV and after one hour of having the run-around I had been attached to the billing office.

I recommended them that I needed to plan a remove for Oct since I had been likely to locate another support.

They explained that my agreement didn't finish until 4/14 and that I tld them which was difficult.

I was subsequently informed that since I have had my gear changed (not fixed) that I'd authorized a that immediately expanded my agreement for 2 decades.

I required to talk to a boss and was informed from the payment person who he didn't wish to keep in touch with me which he didn't plan to alter the contract end-date under any situation since I closed a brand new agreement.

He eventually got about the telephone and explained he had composed his brain which he wasn't likely to change it out which easily desired to stop the contract I'd need to spend them $360.00 for that outstanding area of the agreement.

He'd not be sensible at-all and was exceedingly irritating and rude.

I asked him straight if he didn't realize that it was an incident of dishonest business methods? He inored me and agan explained he wasn't likely to change his choice.

Like A specialized support operations centre representative it's my part to in the minimum use, support, or discuss in great faith with unhappy clients.

Direct TV doesn't care, performs dishonest and unjust business methods and really should be researched from the Texas Attorney-General and documented towards the BBB.

I plan to publish this same inormation to both.

If you should be actually considering likely to Direct TV please find another supplier.

Easily had $360.00 to burn I'd spend them-but sadly within this economy I'm caught with one of these dishonest bastards.

Company: Direct TV
Country: USA
State: Texas
City: Plano

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