Directv
Created Problem but wants to charge me to fix it

We noticed that the signal on our Directv provided DVR would not move past 0%, although the other TV's connected to the regular receivers worked fine. We spoke with the first tech support employee who had us to unplug the power source and reconnect in 15 seconds. Still the same problem, so he forwarded us to another tech support person who indicated that a download was sent 7/17/08 and we're the 3rd customer she spoke with having the same problem since then. She did a test on that end then offered to send a service rep out for the fee of $79.99. I refuse to pay for something they created. I then spoke with a supervisor, Shannon, who basically offered the same thing. I told them to cancel the service, as I refuse to pay for a problem they created. She said the equipment was only warranted for 90 days, although I am commited to keep their service for 2 years because I received this equipment (which they damaged) and if I want a service plan it would cost $5.95 per month and I would still have to pay the $79.99 fee. I plan to also mail a formal complaint to corporate tomorrow. This is just another example of poor customer service and a way for these struggling companies to generate revenue - by stealing from their customers. (Conyers, GA)

Company: Directv
Country: USA

  <     >