DirecTV
Early Cancellation Fee Rip-Off

Last Goal I improved my gear to an HD radio. The client support agent just advised me of the service-fee boost for that update, nothing else. After I visited stop the support I had been just subsequently advised that after I improved I decided to a-2-year support expansion. The first termination charge could be $240. I had been provided an address to deliver a to and informed to inform them that I had been not educated of the expansion at that time of the update. Additionally they stated that their challenge division might or might not renounce the charge but might probably provide me a discount.

Once they examined my notice, a CS representative quit a hardly clear voice-mail communication. Fortunately I had been ready to obtain a call-back amount atleast. I talked to 2 various CS representatives, each declaring the agreement was legitimate since even when the CS repetition didn’t advise me, I ought to have browse the follow up mail. I thought the CS representative had explained up front exactly what the update incorporated (that was anything EXCEPT the expansion of the support agreement) therefore to tell the truth, I possibly didn't browse the verification mail as completely when I must have. I inquired when the early termination charge might atleast be reduced since I have just had annually quit on my agreement. They stated that currently was reduced! The initial charge was $480! Today I’m sure I'd have appreciated them showing me that.

I had been a faithful Directv client for ten years. Once they questioned me why I changed within the first-place, I told them-it was since they're too costly. To that they replied that it wasn’t their problem that I'd the greatest Quality Bundle on my consideration that managed to get so. That's not the case since I'm receiving anything and much more (large - speed web) for $150 less Eventually Warner.

The initial customer support consultant didn't advise me of the contract extension. I had been informed that centered on my bill report and from the reduced price of the gear the CS representative might have educated me of the expansion. I guarantee you, she didn't which doesn’t actually create any sense anyhow. It's my term against theirs but Directv has lined their you-understand-whats by stating that I ought to have captured the difference by myself after I received the e-mail.

Company: DirecTV
Country: USA
State: California

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