Dish Network
Installation Appointment Cancelled and Misentered Address Before Deployment
- 11-19-2008
- 2
I have been moving since Tuesday, November 18. I scheduled appointment with Dish Network for installation in my new apartment on November 12. On the day of the installation I called thirty minutes before the was to expire to find out the location of the technician and how long before it will be before he arrived. The representative asked for confirmation of address and phone of the new address installation. I found out that the appointment was cancelled with no reason of why. I stated to the representative that I am in the military and deploying very soon as in next month. I asked to talk with one of the Supervisors, Scott, identification number M50 for help. He refused to give me any help in this matter only when I asked to talk with his Supervisor did he say he could get appointment for tomorrow on November 19. I asked him to please verify my information to ensure that the guy would here and if he had a problem that he could reach me at home.
So now it is today and guess what there was no phone call with no installation of my service. So I have to go the rest of the week and weekend until Tuesday November 25 for any service on my home. I called Dish Network to find out the status of my appointment only to be told my address was entered incorrectly. I am being to think that this company should hire trained monkeys. Because if you have a Supervisor and representative who cannot enter a address or phone number correctly into a computer then what else is falling through the cracks over there. You have a company who makes a mistake and does nothing to help the customer. They are more worried about adding extra services to you then to help a customer who has genuine concerns. I think what if every time they made a mistake their employees were docked pay as we the customers are for missing our hours at work. Would that open their minds to better help the customers?
Company: Dish Network
Country: USA
State: Georgia
City: Atlanta
Site: dishnetwork.com