XM Radio
Terrible experience

I connected my service on July for 30 with Xm Radio. I also decide to add my wife to my plan because they had a promotion going on at the time I called in. My service was connected for 5 months at a specific amount and for my wifes service of 3 month it was around $15. Two month into my wife service i was billed an additional fee of around $15 and just now on Oct 6 I got billed the same amount again. I called in to customer service to find out why I have additional fees charge if my 3 month would not be over until Oct 31.

They now say they offer was good for 2 month and that the second charge was for a renew of service. As for the the third charge they could not explain it to me. I am upset because now they are changing the term of the promotion to justify the additional fees. I was offered 3 month but received 2. I was charge 2 additional fees in a period of less than 1 month. I have decided to cancel my service and am trying to get my money refunded for the last 2 fees i was charged... This speaks poorly of them and provided a false impression of what they have to offer.

Company: XM Radio
Country: USA
Site: xmradio.com

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