XM Radio
Customer service horrible and fees are outrageous
- 03-27-2011
- 17
I think XM radio is a total rip off. Not only do you have to talk to someone in India who doesn't understand English, but they can't even explain the fees and billing practices. Do NOT sign up for autodraft. You will be charged so often even you can't make heads or tails of your bill. Trying to cancel service once started is hard to do. They are trained to NOT let you cancel. When trying to contact XM about their practices you hear basically back by email only, no one wants to speak to you directly, no one who speaks English, anyway.
Service is 12.95 a month? More like 22 a month after fees.
And they have started to repeat music over and over, it is not like it used to be where you heard lots of music. I think they have condensed a lot of music so you don't hear a wide range of stuff on the same channel. I hear the same song on the way to work as I do on the way home. Try to explain that to India though..
Company: XM Radio
Country: USA
Site: xmradio.com