SiriusXM Radio
Billed for service after subscription ends then sent to collections

XM Radio has this great scam. They continue your service for two months after your subscription ends and then bill you for the service you don't use. The fee is $29. They have over 10,000 lost subscribers a month. That means they earn an additional $290,000 in revenue per month for not providing service but on the chance that you may renew.
There is a small clause in their service contract that allows them to do this.

Of course, they never tell you this and if you order by phone you won't see the agreement.

In my case, I had XM radio on a previous car and rolled it over to a new car I had purchased. The new car had a three month free trial. I called to roll over my unused three months and have it added to my trial. The Rep sold me a discounted extra year and assured me I would get the free trail and my three months rolled over. Instead they started the new contract as of the day I called in. 12 months later I got a renewal notice. I rarely listened to XM radio. It was commercial free as advertised and the program usually was better on local radio. So not renewing and even losing the extra time was okay with me.

Three months later. I get a call from a collection agency claiming the $28 was overdue for the continuation of the service in case I had decided to renew. I called XM radio a dozen times, emailed them four times and even wrote them a letter all to no avail. After getting harassing phone calls three or four times a day from XM Radio's own collection agency I paid the amount and a outrageous service fee just to stop wasting my time.

I would never subscribe to XM or Sirius Radio for any cause. I would warn anyone thinking of adding that service to be aware of their shoddy tactics and their horrible customer service.

Company: SiriusXM Radio
Country: USA
State: New York
City: New York
Address: 1221 Avenue of the Americas

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