DirecTV
Defective equipment

I have 4 receivers and 1 tivo unit. I have to consistently reset these units due to malfunction. Dtv will not replace defective unit, until I call them and let them walk me through a reset which I have done numerous time, and after doing this three times per unit they will replace them.

I hate to call dtv. I don't want to call them 3 times per unit do reset I already know how to do. The bad thing is I have a service plan which is no good until I have made the 3 calls.

I talked to a manager which got me nowhere. When I asked to talk to there manager, they said they would take a message and have them call me back.

Wow, what great service.

Company: DirecTV
Country: USA
Site: directv.com

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