DirecTV
Defective Receivers Replaced Only After Three Reset Calls

I have 4 receivers and 1 Tivo unit. I have to consistently reset these units due to malfunction. DTV will not replace a defective unit until I call them and let them walk me through a reset, which I have done numerous times, and after doing this three times per unit they will replace it.

I hate to call DTV. I don't want to call them 3 times per unit to do a reset I already know how to do. The bad thing is that I have a service plan which is no good until I have made the 3 calls.

I talked to a manager, which got me nowhere. When I asked to talk to their manager, they said they would take a message and have them call me back.

Wow, what great service.

Company: DirecTV
Country: USA
Site: directv.com

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