Comcast
Missed Hi-Def Box Appointment and Patronizing Email Response

Comcast NJ - The FTC has to end the structure of cable TV. When we don't have enough options, customer service becomes the lowest priority for a company. Such is the case with Comcast. I scheduled a service call for Sunday, 4/27. Wanted to get a hi-def box installed. I sat home today and waited. My window was 9a - 11a. As it got later and later, I called Comcast and of course they weren't showing I had an appt. The idiot phone rep never recorded it. He did, however, make a push to get me to sign up for the bundle package. (I didn't) Wouldn't shut up about it - yet he wasn't competent enough to get my appt. Straight.

The best part — the web site features a section from Rick Germano (I think that's the name), who is supposedly SVP of Operations. Nice long letter from this guy bragging about how great the customer service is. They lead you to believe you can email the guy. When you do the automated response is nothing less than patronizing.

Comcast = Slime, pondscum, just plain criminals.

Company: Comcast
Country: USA
Site: comcast.com

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