Time Warner Cable
Poor customer service

I am very unhappy with time warner (note I did not capitalize their name) Several months ago I was having porblems with pixalating (spelliing?) The TV screen would break up into blocks and distort the picture several times per hour. I was told that time warner knew of this problem and would have it fixed sometime in the near future. It did finally subside and get better. There where several other problems with movies being added to my bills that were not mine, etc. Then Monday January 7 my service was turned off due to late payment. My wife called to tell them that I usually paid the bills and have been in bed for over 3 weeks and paid the bill. They told her they would not disguss when they would turn on our cable again. That was about it, got dressed (after being in bed for 3 weeks straight) I drove up to the local office here in Camarillo and asked them what it would take to discontinue my service. The lady was very polite and said just bring in your boxes and controls. I asked her if she cared why I was stopping service and she politely said yes. I told her I had been sick, etc. And she said sorry. I have already called Direct Dish and they will be coming out to install dish within 48 hours.

Company: Time Warner Cable
Country: USA

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