Direct TV - HR20-700
HR20-700 Recorder Froze and Lost Saints-Eagles Playoff Game

Do not buy an HR20-700 unless you are ready to miss recordings and expect freeze-ups and system resets!

Below is an email I sent to Direct TV about my most recent double disappointing experience:

I just installed an HR20 two weeks ago. I am more than disappointed! I recorded the New Orleans Saints-Eagles playoff game last night and attempted to watch it this morning.

But before I tell you what your recorder did, let me say I am a die-hard Saints fan who has been waiting 40 years to see the game that your box just deprived me of!!!

The recording was set to record 1 hour longer than scheduled. It played fine until the 2 hour and 18 minute mark, in the third quarter, with the Eagles ahead 21-20. Then the picture froze, and nothing was recorded from that point on except short bursts of audio!

I know you cannot fix my loss, but perhaps you could send me a DVD with the game on it.

I have 3 TIVO's and 4 Ultimates. I have never had this kind of problem with their equipment!

I have not decided what to do with your piece of junk!!

Company: Direct TV - HR20-700
Country: USA

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