Direct TV
Low quality DVR models

I've been An Immediate TV client for a long time. About six months beforeapproximately I went using the DVR support (Much Like TiVo). Because that day I've invested several hours of my time troubleshooting the units about the phone prompt program, troubleshooting within the phone with specialized assistance employees, arrangement alternative appointments with specialists, ending up in the specialist to displace the models, ready weeks, indeed weeks, without Television support for that specialist to displace the machine, calling customer support to recognize my grievances without any quality, and that I am under a deal for 2 decades of support by which up to now did precisely just 50% of times. Once the models begin declining you reset the models several times each day, afterwards every fifteen minutes to the stage where the models won't reset as well as shed the capability to switch on and off or select stations or DVR development. Our knowledge shows that the DVR models possess a pest of some sort that needs analysis by DirectTV. If you should be having problems similar to this I'd request that you simply send letters towards the stated firm contact, Ms. Jill LaVigne Vicepresident of Primary TV, Office of the Leader, PO BOX 6550, Greenwood Village, CO 80155. I'm expecting when enough people state we would like quality support they'll quickly focus on repairing the products before adding another faulty system. Direct TV has decreased the caliber of support they previously have been recognized for which isn't appropriate.

Company: Direct TV
Country: USA

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