Time Warner Cable
Probable Dishonest Billing Practices

Time Warner might be having dishonest practice, trying to cheat customers when they close their accounts by pretending to be innocent about having a later disconnection date than what it was supposed to be. I returned the modem at TW store on Oct 11 and confirmed that my account was closed. I did not make the full payment for Oct since it's going to be for only 11 days. I was waiting for the final bill, which miraculously did not come. On beginning of Nov, I received two letters from collection agencies about my delinquent payment. I was concerned and called Time Warner and paid $79.54. Realizing that I have overpaid and called for an explanation. The customer rep got his supervisor to investigate into this. The supervisor said I was charged until Nov 6. I told him that about closing my account on Oct 11. He then explained there was a computer glitch and I will be receiving a refund check of $68. I told the supervisor about my suspicion about their DISHONEST PRACTICE. He then said he will bring this to the top management.

Company: Time Warner Cable
Country: USA

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