Comcast Xfinity
Internet Price Higher Than Advertised After Cancelling Cable

Comcast (now is called Xfinity) is the worst Internet service in the planet! Overcharging the service fee without noticing customer! I was charged with both basic cable service and Internet for about $71 ($51.95 / month for Internet, $9 for cable, and other miscellaneous fees)! When I called to cancel the cable service, the representative told me that according to the policy, I should pay $64 alone for the Internet if I cancel the cable! I said the price listed online is just $51.95 / month (there is no saying the price is for new customer or is a discount). He kept telling me I was receiving discount for that price. I ask him to show me where I could find the policy either in paper or on the website, he was not able to give me the answer but promised to transfer my call to "canceling department". I was waiting on the phone but the call was just hanged up by the representative! I tried a few more times and receives the same result over and over again! They just don't wanna solve any problem for customers! Worst company and poor customer service!

Company: Comcast Xfinity
Country: USA

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