Dish Network
Repeated Faulty DVR Replacements and Scripted Support After 13 Years

One year ago we moved our Dishnetwork account to our new home. This is an account that we have been satisfied with for 13 years. The tech that installed our system placed a VIP 612 DVR box in our bedroom and all other areas of the house received the 722 DVR. About two months ago we received our first issue. The 612 would not replay a recorded event, that I had watched live due to an issue with the HD coding. A few weeks later there were other issues that began.

It started temporarily saying I had not subscribed to channels within my plan and it would say my system was not set up for HD. It took a great deal of arguing, but they finally agreed to send me a new box, another 612. The new box arrived and would not work at all. I called again and they agreed to send out a technician. The tech also installed, over much complaint and arguing with many customer service types, another 612.

Now one week after the new box was installed we are having issues again. They are willing to replace my 612 DVR with a 722 DVR, but only at a cost increase to me. In the past 13 years Dish has always resolved my issues and often by doing more than what I really expected. Now they employ customer service techs who cannot think outside of the scripted replies and they install receivers with known issues to cut costs.

If I had not lived up to my contract with Dish they would sue me for the term of my remaining contract, yet at this time by not supplying working equipment, they are in breach of contract with me. Unfortunately, I don't have Charlie's money and team of lawyers to go to bat for me. I can only bide my time until my contract expires and I can switch to another service.

Company: Dish Network
Country: USA

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