Comcast - Pacific NW
Long Phone Waits, Heat Pump Damaged During Cable Work, No Reimbursement

Comcast has the worst customer service for so many reasons in my book. They are:
1. There IVR routes on around and makes on listen to all kinds of advertisements to report technical difficulties that can't be fixed over the air
2. There wait time is horrific. Today I spent 45 minutes on hold to speak about two different situations, my bill and my service changes
3. They knocked my heat pump out of service during the hottest time of the year, I had to take a day off work for their contract to fix the issue and they wouldn't even reimburse me for the time. The said I was paid. I had to take vacation... Did I want to spend my vacation time in 110 degree heat waiting for their contractor to fix the issue.
4. Before the heat pump issue I had awful service issues, pic tiling for weeks and weeks and they sent out several techs to fix it and no help. The finally ran a new cable for me and my neighbor only to knock out my heat pump and left unused cabling stapled to my house. They are awful in my book for customer service and for technical help.
5. Plus to change service they lock you into a package like the cell phone companies charging you with a penalty fee if you change service. What if you have to move? Again, awful customer service!

Company: Comcast - Pacific NW
Country: USA

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