Encenta Promotions
Ripoff hotel travel certificates, too many hoops, unethical, dishonest company, unresponsive executives

This company uses stringent rules and cancellation dates to prevent you from every using your free hotel certificate. Even when you do send in the certificate, they will dream up a bogus reason to send it back to you, delaying your ability to redeem it. Eventually the certificate will expire and they won't have to honor it, ever.

To redeem the free hotel certificate they requires you give them 3 travel dates, each 2 weeks apart and postmark your request at least 40 days before the first date. To boot, they require a $50 refundable deposit be included! (for something that is free!!!) They are very careful to hide their phone number and don't list any of their executives names on the website. Their brochure says that arrangements will not be handled on the phone. These people do everything they can to make it difficult for you to contact them. Their website talks about "commitment to high standards" and "a philosophy of total customer service" but don't believe it. They will only quote you their rules and contract terms and don't care at all about you as a "customer". They hide behind the specific requirements in their brochure which makes it almost impossible to use the free hotel certificate. I know of 1 couple that showed up a the hotel with an Encenta reservation number and the hotel said the reservation number was not valid and that they were full. The couple had to pay a high price at another hotel and never did get reimbursed.

After some sleuthing I found their phone number (801-221-0077, fax 431-0021) and Executives names: President is Brent Crabtree (X105), EVP is Troy Sheffield (X104), other executives are: Michael Gerber (X111) and Rick Levine (X233),
not sure what they do. Similar to other complaints, I sent in the certificate requesting a hotel reservation and they sent it back saying that it was within the 40 day expiration period so it was no longer valid. This was not true however and they were just stalling so that the certificate did enter the 40 day period 10 days later. Both Crabtree and Sheffield are useless but you may feel better after yelling at them.

If you have a bad experience with these guys, report them to the Attorney General's office in Utah and also the Better Business Bureau. These people are unethical and dishonest and should be stopped.

Company: Encenta Promotions
Country: USA
State: Utah
City: Orem
Address: 350 West Center
Phone: 8012210077

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