Booking.com
False information

Was searching for a B and B in Ely Minnesota. The link that came up was B and B's in Ely... It was through booking, com.

I clicked on the link which stated "ELY" with a list of guesthouses. All room prices were in U.S. Dollars. I booked a room at the Ely Guest House. When the confirmation was sent it showed Ely Guest House. United Kingdom!!! I am an educated person and when I called booking.com (immediately upon discovering the mistake) the customer service rep.informed me that I should have "GUESSED" the guest house was in Ely, U. K, not Ely Minnesota because of the lack of a U.S. Zip code. Truly, isn't that ridiculous??? I didn't even notice... The page should clearly have stated United Kingdom. The guest house owner refused to waive the cancellation fee because legally even though I booked two days ahead, due to the time difference between the U.K. And the U.S. He was legally entitled to refuse any refund to me. Booking, com rep.informed me " there was nothing they could do about it" and she was really sorry. I am also sorry and am being charged almost $100 for a room in another country which never should have been booked. I have saved all e-mails with time signatures to both the guest house and to booking.com customer service.

Company: Booking.com
Country: USA

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