Orbitz.com
Hotel reservation Holiday Inn Santo Domingo

Very bad service, i am Orbitz Customer from 15 years, i always use Orbitz for all of my trips, hotels, cars, everything, it is easy to me to use one company for all.
I did wait half hour to get customer support, another half hour from customer support to the correct departament, asking to change a reservation, they are not able to do so, well, i ask please to get my second night refunded, they said hotels is not refundable, not true, i know first night is not refundable but yes second night, i ask for supervisor, i waited one hour to talk to supervisor, repeate all the problems and issue to him for the third time and after waited another half hour, the results are: THE same answer as fisrt one!!! If you use a travel agengy to make your life easy, this is not the company for sure that make my life easy... I will cancel my account and book everything direct using american express that always resolve all of my problems. Bondmiami (member id)

Company: Orbitz.com
Country: USA

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