Booking.com
Client Satisfaction

I'd created a reservation with Booking.com towards the Shores of Panama from Retreat, Panama City Beach, Florda. Two times before my holiday, I named the resort to verify my reservation plus they stated my reservation have been terminated. I named booking.com plus they named the resort to reconfirm the reservation, that they did. On my push towards the resort about the first evening of my holiday I again named the resort to verify my reservation plus they again stated it had been terminated. Scheduling had assured me my reservation was great two times ahead of this. They wound up arranging me in another resort 4 kilometers down the seaside from in the remainder of my loved ones which triggered me to sit down in traffic for around two hours each day to obtain right down to wherever my loved ones was keeping. They (Booking.com) stated the brand new hotel (Caypso) was an update but I've to differ since we'd less bathrooms and our east-side appeared to have just one lift operating and 5-minute delay each time and of course it had been too much from my other family unit members along by our original resort. After I examined, I'd to cover 30% significantly more than what I'd prepared for. It was the toughest experience to get a holiday you might have. The entire period I'd the Resort accusing Scheduling and Scheduling accusing the Resort. Exactly what a headache. Our Booking amount was 274011450.

Company: Booking.com
Country: USA

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