Hotels.com
Their screw up, my vacation was affected

I booked a room for today in Playa del Carmen, MX through this website. I got to the hotel and they told me that there was no room available and they didn't have a reservation. After an hour of talking on the phone to a guy from EL SALVADOR, at 2.30 P.M. Hotels.com sent me an email cancelling my reservation, without my approval. After that I spent 3 Hours on the phone with costumer care agents I didn't receive any solution. The money was taken out of my bank account, and I'm stranded on the street, in MEXICO, with my wife in our vacation, talking through my computer to your agents for the last 3 hours. I talked to 2 different managers in EL SALVADOR, and guess what? No solution from them either, their names: RACHEL HERRERA and JOSE R (this guy refused to give me his name) I wrote some more emails waiting for a solution, with no answer. My case will not stay in vain.

Company: Hotels.com
Country: USA
Site: hotels.com

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