JetBlue
Bait & Switch

Sadly I will never travel on Jet Blue again and I was a huge champion telling everyone that I know about what a wonderful airline company Jet Blue was. My daughter was on her honeymoon in Key West. My daughter became very ill and was unable to get on the plane as planned in the morning after having been up all night with profuse vomiting and diarrhea. They called to reschedule their flights and the first person she spoke to before she was transferred and ultimately disconnected told her there would be a $50 change fee which is annoying but not to objectionable. He then attempted to transfer her call and promptly disconnected her. The next person said it would be a $150 change fee which is outrageous, especially when right on your web site when one is booking a flight it states that the change fee is $100, and then he transferred her and promptly disconnected her as well. Person #3 is the one who told her that the fee would be $1000 for both tickets. This is beyond outrageous and unconscionable not to mention a clear case of bait and switch.

So we will be in contact with every known entity possible to complain about your dubious business practices. We will be telling every person we have ever met or will meet in the future and posting it on every board in the world. People need to be warned about your dubious business practices and how you lure folks in with one promise and then when a person is in dire straights due to illness you take clear and obvious advantage. As I stated in the opening of the note I was a true and loyal customer who recommended Jet Blue to everyone with whom I came in contact. Now I will be apologizing for misleading all of those same people.

Company: JetBlue
Country: USA
Site: jetblue.com

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