LAN Airlines S.A
Blocked From 2nd Leg of Trip

Booking reservation # 5ZTQMZ Ticket # 045-2148472474. We had purchased a round trip ticket to visit Chile for 3 months. (we do each year). On return trip, There was no problem UNTIL the change of planes in Lima. The 2nd check-in LAN employee decided they did not like my paperwork. They denied access to continue the trip home. They said I could not get on a plane, & my only option was to leave airport with luggage in country never visited at 24:00 on Friday night on a major holiday weekend, & find US Embassy which was described as being far away. All while carrying my luggage? That was not a realistic option. I requested they allow me to call my husband in the US or my sister in Chile. They refused to do that. They claimed they had no telephones.
After I complained a lot that I will NOT leave the airport in a foreign country. The option to be sent back to Chile was given. I then had to wait at the airport until 8:00 am to return to Chile.

My husband not notified in any way by Lan Airlines of any of these issues. He repeatably called LAN phone # & they said I arrived in Los Angeles 3 hours prior to him calling say no wife at airport at 10:00am. Even late that night, Lan employees at their customer support department were unaware Lidia Gonzalez had not arrived in Los Angeles. I would also like to state my luggage was searched through. All gels, lotions, soaps & makeup containers were opened with the lids left off, making contents leak out onto my cloths. One of the wheels of my suitcase was also broken. I view this entire incident as an attack upon me. Currently I am stuck in Chile South America with no way back due to this company's actions. I need the Airline to reissue passage so I can return home.
They have not even responded to my complaints it is over a week since the incident.

Company: LAN Airlines S.A
Country: USA
Address: 1960 East Grand Avenue suite 530 El Segundo CA 90245
Phone: 18664359526
Site: lan.com

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