Qantas
Qantas No compassion - Customer service

Reference No. CM / 93520242
My Dad fell ill and I had to rush back to Australia to try to see him before he died. I did not make it in time.in the process I changed existing bookings for my wife and three children. The telephone sales assistant told me that at the very least change fees and fare differences would be waived under the circumstances, if not some refund of the original fares. My later official requests after submitting all documentation such as death certificate etc were met with point blank refusal - no refund, no waiver of change fees or fare differences. Not one penny.
My siblings who flew home on other airlines were given refunds or had change fees / fare differences waived.

To add insult to injury, on the flight out, while I dealt with the news of my Dad's death received in LA in transit, a steward berated me because my 16 month old was crying and asked me, "where's the mother?". I was too stunned to respond.
I will never fly Qantas again if I can help it. Awful people.

Company: Qantas
Country: USA

  <     >