Travelocity.com
Bad service and more!

I have booked though Travelocity before without issues but after this last incredibly bad experience, I WILL NEVER book though your company again.
I called to book a flight, hotel and car with your company only to have the my name and my travel companion's name misspelled TWICE and on the third attempt to book, I was not even listed as a traveler.
I was never sent the correct itinerary, and had to call the hotel and car company to fix the misspelling of our names myself even though one of your agents put me on hold and claimed to call them to fix the errors. NO CALL WAS MADE to correct the misspelled names and in addition to that, I was treated rudely by every agent I spoke to, most of which had a very tough time speaking English.

All in all, I spent SEVEN hours on the phone trying to book a simple trip and NEVER got proper service. What I got was rudeness, incompetence and LIES. I am sooooo disappointed in your company and angry at the treatment and have not even received an apology, a voucher, or even a partial refund for the multiple problems in the booking process caused by your agent's incompetence! Unacceptable!

Company: Travelocity.com
Country: USA

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