Folio Hotels
Refund of double charge and compensation for appalling service

Reserved a end of the week utilizing superbreaks in the Harte and Garter Hotel in Windsor, price was £179.00 pp. Heater didn't work-in space (just blew out cold-air, not what you would like in Dec!), and it held turining iteself on. On four events we'd switched the heater off also it switched itself back on although we out and we delivered to some cold-air conditioned space. Cafe for breakfast had no obvious platforms, there is no food on the buffet also it required 20 units simply to get tea and toast (no butter or jam arrived using the toast). The split was prepaid once the scheduling was created, however the resort nevertheless billed us again. Fourteen days later we're still needing to pursue to obtain the dual cost returned. The team don't seem troubled, nor return phone calls. The reimbursement was guaranteed to become prepared your day we reported about being billed twice and after pursuing it-up per week later we were recommended it'd not been prepared since the employee was off ill. I required payment for that lack of interest about the cash that hadn't been returned however the Supervisor (Jennifer) didn't appear to comprehend and recommended we'd not be paying attention.

Company: Folio Hotels
Country: USA

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