Orbitz.com
Mislead by Orbitz.com 'Price Assurance' - PRICE ASSURANCE

The price has dropped on my upcoming flight to Athens, Greece. I was hopeful that the 'Price Assurance' guarantee would kick in post flight, as stated, if someone booked that (exact same) non stop flight on Orbitz.com. After contacting customer service... I understand that the 'hotel flight' package is exempted from any Price Assurance Guarantee. I wish they had made that fact as visible as the flashing the 'Price Assurance Guarantee' logo on the screen while I was waiting to finalize the package deal! Had I known that guarantee did not apply to 'hotel flight', I would never have bundled them. I gave the 'hotel flight' deal a try... I guess this is a lesson learned the hard way. Had I done my internet homework and purchased the component pieces separately, (as I have done in the past), I could have done much better than going through Orbitz.com saving a minimum of $250 x 4 tickets! Even the hotel was better priced on a rival site. I let the 'Price Assurance guarantee' lull me into a false confidence... Which, in spite of multiple windows showcasing the 'Price Assurance' on the site, never applied to me anyway. I will NOT make that mistake again!

Company: Orbitz.com
Country: USA

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