Orbitz.com
Orbitz LOUSY SERVICE - Billing practices/website erro

I booked a flight last week for Wednesday, June 8 from Las Vegas to Denver. When I tried to check in tonight, I discovered that my reservation was for Thursday, September 8. After spending over 45 minutes with a 'customer service' agent and eventually his manager, all I got was a $50 'customer retention' offer. When I pointed out that there's two possibilities: one) that the website had an error in processing or two) that the website interface was oblique enough that two intelligent adults making a booking for the following week would not notice that the reservation was being made for three months in the future. As a result of Orbitz' failures, I had to purchase a ticket at the last minute at a price that was over three times the price I had paid - which I will lose either to cancellation fees or just be absorbed by the airlines as the ticket can't be used. What a waste of time and money! I will NEVER use Orbitz again. Bad service!!

Company: Orbitz.com
Country: USA

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