Delta Airline
Bait and Switch Fares

Here is the message that I submited to Delta's Customer Service. I wanted to share my experience with the public:

"I am appaled by the "bait and switch" tactics of this online service. I spent over an hour booking a flight yesterday because the system gave me a price for the flight, allowed me to enter my credit card information and purchase flight insurance. Then, right before it processes the payment, I receive a message stating "The fare quoted earlier of $139.30 (USD) has changed. The new fare for this itenerary is $237.30. To continue your purchase click Continue. Otherwise start over to return to the Reservations input screen and select different dates and times."

I "started over" several times, clearing cookies, using different browsers. I even took a screen shot to show the price change to customer service. No matter what, the initial price and the price right before the charge would change.

Company: Delta Airline
Country: USA
Site: delta.com

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