Travelocity
Awful

We bought round trip tickets from San Juan, PR to Denver, CO. To Denver we flew Airtran, to San Juan US Airways. On way back US Airways told us we never paid for ticket, we had paper tickets in hand, payment confirmation and online flight check in papers.US Airways would not talk to travelocity when we called, nor would they believe us we paid. Husband is in the military and was being recalled 24 hrs from then and we had to get home, we paid $1,108 for two one way tickets so he can leave for work. We got home, husband left for 2 weeks on recall, it took me 30 min to explain to Indian representative that we were home & paid for new tickets bc we NEEDED to be home!!! We could not wait for a flight 10hrs later. Travelocity does not know where the money is, wont refund us until they get feedback from Airtran and US Airways. They told us it would take 15-30 day, day 32 came and they told us bc multiple airlines are involved it will be 60-90 day!!! WTF it is not our fault that someone lost our payment info for tickets. Worst customer service and customer skills by the representatives.

Company: Travelocity
Country: USA

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