NH Krystal Cancun
Krystal Cancun, Club Krystal, Krystal Club Rude, No Customer Service, Liars, Deceitful Cancun

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Not sure where to start with this one, because this was really unbelievable. I have never experienced such bad customer service. I have been to Mexico before, to San Lucas, Cabo actually and had a wonderful experience so naturally, I was expecting the same outstanding customer service, and stay. We arrived to the hotel and checked in. It was supposed to be two guests staying in a DOUBLE CLUB room, not a couple. I booked DIRECTLY with the hotel. We arrived and they told us that we only have 1 bed in our room. We were furious about that. IRATE! We didnt get what we paid for! On top of that, we were expecting a private check in, which is suppose to come with the club rooms. There were other guests complaining about the situation too. Four guys with one king bed, Three Women with one king bed. It was just one big ghetto mess. Nobody got what they had booked! I suggested to them that if you cant give us what we booked, how can you accommodate us? They said nothing! They did not care about the hotels reputation! The guy Victor was extremely rude. He said go to another hotel! How rude of these people. What they do is illegal. You book something and you get something else. I can understand if we booked thru a third party and the reservation got messed up but we booked DIRECTLY WITH THEM! After disputing for 4 hours we had no choice but to take the so called club room with ONE bed. We were finally sent to the private club room check in and Patricia could not even assist us. She was another bold face liar. She told us that we could use the minibar in the room. Next thing you know when we check out, we have a BILL!

We finally get to our room. I must say the view was amazing though. The elevators are super slow. Room Service, we probably called in 20 times and let it ring forever. They just dont pick up! The pool was nice and clean at first but by night time, theres cups and everything floating around. The food was blah, nothing spectacular. The drinks were watered down. This place is really like a Motel 6, I could not believe anything was luxurious about this place. The shower head had no pressure. They do not give you any wash cloths. The pool lobby by the elevator had garbage all around. There was no wifi, which was supposed to be included with the "all inclusive." They claim it was down. Really? For 5 days straight! On top of that we all got sick! Coughing, Sore Throat, Bloody Mucus, we went to the doctor and they said that it could be that the hotel AC vents were not clean. Thats how we got our viral infection. I relied on tripadvisior to book this hotel. At first, all the reviews were positive and we were looking forward to this trip. This hotel really makes me never want to go to Cancun if this is what Im supposed to expect the wrong room, germs everywhere and a viral infection. DO NOT STAY HERE! I repeat do not stay here! Even if its $1 a night. This is coming from a person who prides themselves at staying at luxurious places! The staff is rude and unfriendly, ungrateful. When we finally received our food from room service, of course we were going to tip the man; he already has his hands out! Like dude WAIT!

Also, be careful at night, there are a bunch of trannies parading in front of the hotel. YES TRANNIES! On top of that, little kids harassing you to buy bracelets. Why would you want to go through that EVERY NIGHT.

Company: NH Krystal Cancun
Country: USA
State: Nationwide
Address: Paseo Kukulcan, Quintana Roo, Cancun 77500, Mexico
Phone: 8887740040
Site: krystalcancun.com

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